Shipping policy

Shipping Policy

At Freeze, we are committed to delivering your order safely and efficiently so you can enjoy a cooler, more comfortable space as soon as possible.

Processing Time

Orders are processed within 1–3 business days after purchase. You will receive a confirmation email once your order has been shipped.

Shipping Time

Estimated delivery time:

Standard Shipping: 7–12 business days

Delivery times may vary depending on your location and shipping conditions.

Tracking Your Order

Once your order is shipped, you will receive a tracking number by email to follow your package.

Delays

Although we work hard to deliver your order on time, unexpected delays caused by shipping carriers or external factors may occur.

Damaged or Lost Packages

If your order arrives damaged or does not arrive, contact our support team and we will assist you.

Thank you for choosing Freeze — bringing fresh comfort to your everyday life.